Avit Group, network integrator and managed service provider, is the first fully Dutch organization to be named a Cisco Customer Experience Advanced Specialization Partner. This certification is the highest achievable result when it comes to customer experience. It proves that Avit Group, also a Cisco Gold Partner, leads the market in customer satisfaction, value creation and long-term customer relationships.
Avit Group regularly works with its customers on complex IT projects or innovations. It is of great importance that the services meet the needs and goals of customers. Avit Group has developed a specific methodology for this, in which customer success managers play an important role. Thanks in part to the expertise of Cisco-certified specialists, infrastructure issues are solved proactively on a daily basis and customers are always given strategic advice. This customer centric approach results in cost savings in the business process and enables customers to benefit from the far-reaching digitalisation compared to the competition. Cisco's Customer Experience Advanced Specialization Partner certification underscores that Avit Group is on the right path to the highest attainable level of superior service.
"Avit Group has incorporated customer satisfaction into the DNA of the organization from the very beginning," says Mark Govaerts, CX Lead at Avit Group. "We are continuously motivated to create, maintain and further increase a high level of satisfaction of our customers. In short, to provide added value. CX and innovation are central to everything we do and we see this certification as a major milestone. It is the proof that we add value for our customers. We are proud of the certification and it makes us want to do more. We will continue to challenge ourselves to remain the market leader."
"We attach great importance to customer satisfaction. Not only with our own customers but also with our partners. A good customer experience is crucial to the successful achievement of the jointly set goals", says Daan de Groot, Head of Partner Organization Netherlands at Cisco. "Avit Group has achieved the highest possible certification in the area of customer experience. This is not only something to be proud of, it also adds value. After all, a good customer experience is a competitive differentiator."